Privacy policy

Last updated: February 10, 2026

This Privacy Policy describes how Londenza (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from londenza.com or otherwise communicate with us.

As a business operating in the United Kingdom, we are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. How We Collect and Use Your Personal Information

We collect personal information to provide our Services, fulfill our contract with you, and improve your shopping experience. We collect information:

  • Directly from you: Contact details (name, address, phone, email), order information, and customer support communications.
  • Automatically (Usage Data): Through cookies and pixels, including device information, IP address, and browser type.
  • From Third Parties: Such as Shopify (our hosting platform) and payment processors (Stripe, PayPal, etc.).

2. Legal Basis for Processing

If you are a resident of the United Kingdom or the EEA, we process your information based on:

  • Contractual Necessity: To fulfill your orders and manage your account.
  • Legitimate Interests: To improve our services, prevent fraud, and conduct marketing (where permitted).
  • Consent: Where you have explicitly opted-in to receive communications.

3. Cookies

We use cookies to power our store, run analytics, and remember your preferences. You can manage cookies through your browser settings, though some features of the Site may become unavailable. For more information on cookies used by Shopify, please visit their legal pages.

4. How We Disclose Personal Information

We share your information with trusted third parties to help us provide our Services, including:

  • Service Providers: Payment processors, shipping and fulfillment partners, and IT support.
  • Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect our rights.

5. Security and Retention

We implement appropriate security measures to protect your data. However, please note that no method of transmission over the internet is 100% secure. We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • Access/Know: The right to request a copy of the data we hold.
  • Correction/Erasure: The right to request that we fix or delete your data.
  • Portability: The right to receive your data in a machine-readable format.
  • Object/Restrict: The right to limit how we process your data.

To exercise these rights, please contact us at info@londenza.com.

7. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

8. Contact Information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail Address: info@londenza.com
Phone number: +447367026880

Store name: Londenza
Address: 11 Ponsonby Terrace, London SW1P 4PZ, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)